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Internet Privacy Statement

At Humana, we're very aware of the privacy concerns of our members, customers, and others who visit this website. We do not sell, license, or transmit your personal information outside of Humana for any reason, unless you authorize us to do so.

TRUSTe


Humana Inc. is a licensee of the TRUSTe Privacy Program. This Internet Privacy Statement applies only to information on HumanaOne.com.

TRUSTe is an independent organization whose mission is to advance privacy and trust in the Networked world. As this website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices monitored for compliance by TRUSTe.

By displaying the TRUSTe mark, this website has agreed to notify you of:

  • What personally identifiable information of yours or third party personal identification is collected from you through the website
  • The organization collecting the information
  • How the information is used
  • With whom the information may be shared
  • What choices are available to you regarding collection, use and distribution of the information
  • The kind of security procedures in place to protect the loss, misuse, or alteration of information under Humana Inc. control
  • How you can correct any inaccuracies in the information.

If you have questions or concerns regarding this Internet Privacy Statement, you should first contact the Humana Privacy Office, PO Box 1438, Louisville, KY 40202.

If you do not receive acknowledgment of your inquiry or your inquiry is not addressed satisfactorily, you should then contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint&url. TRUSTe will then serve as a liaison with this website to resolve your concerns.

Commitment to Confidentiality


Confidentiality is a top priority at HumanaOne Financial Protection Products. We are committed to maintaining the highest level of confidentiality with all of the information we receive from customers, including the information received from this website. This Internet Privacy Statement assures you that the information you share with HumanaOne Financial Protection Products is kept confidential and fully secure.

Links to other websites may be available to provide you with additional useful information and services. Links that take you off the HumanaOne Financial Protection Products website are clearly labeled. HumanaOne Financial Protection Products is not responsible for the privacy policies or actions of those who control other websites. We encourage you to look for and review the privacy policies of any website you visit.

HumanaOne Financial Protection Products may also partnered with third parties and provide links to their websites to offer you additional information and services. You may see both the HumanaOne Financial Protection Products logo and the third party's logo on these third-party websites. Users of these websites should be aware of who is collecting personal information and who's Internet Privacy Statement applies before they provide personal information. HumanaOne Financial Protection Products does not have control over our third-party partners' use of your information.

Personal Information


At Humana Inc., and our wholly owned subsidiaries, we are very aware of the privacy concerns of our customers and others who visit the HumanaOne Financial Protection Products website. In fact, we share your concerns. HumanaOne Financial Protection Products will not solicit personal information from you as you browse our website, though you may provide that information voluntarily. If you do elect to provide personal information to us, in no case will we sell, license, or transmit that information outside of Humana for any reason, unless you authorize us to do so.

Personally identifiable information is data that is unique to an individual, such as a name, address, telephone number, social security number, and date of birth (DOB). At times, we may request personal information from you through our website so that we can deliver materials you requested, respond to your questions, or deliver a product or service.

There are instances in which HumanaOne Financial Protection Products might use the personal information that you voluntarily submit internally. In addition, we may disclose your personal information - as described below - to our agents, third-party partners, affiliates, and subsidiaries to enable them to perform business functions on our behalf. These functions may include order or service fulfillment, e-mail campaign provider, and/or credit card processing service. These companies are only permitted to share, store and/or use personally identifiable information for contracted business purposes.

We use contact forms to deliver materials that you request and to respond to your questions. By providing an e-mail address, you are indicating that publications can be sent to your e-mail address. You are not required at any time to submit your e-mail address for the purpose of receiving recurring informational or promotional e-mails from Humana or third parties. You can opt out from receiving publications by contacting the Customer Care group at 1-877-237-4192. The call center hours are Monday - Friday 8 am - 9 pm and Saturday 8 am - 5 pm

Technology Use on the HumanaOne Financial Protection Products Web Site


HumanaOne Financial Protection Products collects information about you and your use of our website through the use of session cookies. Session cookies are small text files that are stored within your computer's temporary memory. These temporary files are used to facilitate your navigation throughout the website. Cookies grant you access to both secured and unsecured areas and are only used for session tracking. Cookies are required to gain access to the secured areas of our website. Access to these secured areas will not be granted if the cookie is rejected.

Persistent cookies are small computer files that are transferred to your computer's hard drive. These stored files are used in the generation of data that is fed to a contracted third party for website usage analysis. Reports created using this information will provide Humana with a better understanding of the use of this website. You may choose one of three different levels of data collection associated with the use of the persistent cookie. Transfer to Persistent Cookie Opt-out Options for more information. Information stored within both session and persistent cookies are not tied to your Personally Identifiable Information.

As is true of most websites, HumanaOne Financial Protection Products gathers certain information automatically and stores that information within our website log files. This information includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

HumanaOne Financial Protection Products may use a third-party tracking service that uses cookies, web beacons and log files to track non-personally identifiable information about visitors to our site in the aggregate.

Personally identifiable information provided to HumanaOne Financial Protection Products may be subject to disclosure to judicial or other government subpoenas, warrants, court order or any other legal process. HumanaOne Financial Protection Products reserves the right to disclose the personally identifiable information that was provided by you, as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website

Internal Security Procedures


Information that you share with HumanaOne Financial Protection Products is kept strictly confidential and fully secure. Your encrypted (encoded) information is protected using "Secure Socket Layers (SSL)" as it passes between your browser and the HumanaOne Financial Protection Products servers. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Only authorized persons are permitted to access your personal information. All authorized persons must abide by security, privacy, and confidentiality agreements.

E-mail


If you send questions, comments, and a job inquiry to an e-mail address on this website, we will share your correspondence with a HumanaOne Financial Protection Products associate most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either discard your communication or, in some cases, archive it. We will not keep your e-mail address for secondary purposes. All information and correspondence you share with us will be handled in the strictest confidence.

We may agree that e-mail has become a standard communication tool used by many different parties. Unfortunately by design standard Internet email is not secure. For that reason, please do not use unsecured e-mail to communicate information to us that you may consider to be confidential. If you must communicate confidential information with HumanaOne Financial Protection Products, please contact the Customer Care group at 1-877-237-4192. The call center hours are Monday - Friday 8 am - 9 pm and Saturday 8 am - 5 pm

Internet Privacy Statement Changes


This Internet Privacy Statement is effective as of June 2010 and was last updated in June 2010. This Internet Privacy Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party. If HumanaOne Financial Protection Products decides to change our privacy policy, we will post those changes to this Internet Privacy Statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. HumanaOne Financial Protection Products reserves the right to modify this Internet Privacy Statement at any time, so please review it frequently.

Children's Privacy


This website is not intended for use by children under the age of 18.

More Information


This website is maintained by HumanaOne Financial Protection Products, 500 West Main Street, Louisville, KY 40202

If you have questions or concerns regarding this Internet Privacy Statement, you should contact the Humana Privacy Office, PO Box 1438, Louisville, KY 40202.

Humana Inc., 500 West Main Street, Louisville, KY 40202
  • Call 1-877-237-4192
  • Monday - Friday - 8 am - 9 pm
  • Saturday - 8 am - 5 pm
  • Sunday - Closed
  • *All times Eastern